Building a Developer Portal
Our team was tasked with developing a developer portal that would enable companies to implement their own banking services quickly and cost-effectively. The goal was to provide a comprehensive set of features and tools that would streamline the process for our customers, saving them time and resources.
Product Team: Product Manager, Content Writer, Product Designer, Development Team
Customer Research
To ensure we met our customers' needs, we conducted extensive customer research. Through interviews and feedback sessions, we gathered valuable insights and identified key features for implementing a card program. Based on customer input, we prioritized two initial features: API key management and team management. These features empowered our customers to create and manage their own API keys, eliminating the need for manual management. Additionally, they could efficiently handle team member roles and permissions for task assignments.
Building Out Features
During the development process, we discovered a highly valuable feature we named "Playbooks." This feature combined multiple elements to expedite the development process for our clients. Playbooks included an overview of the feature, API sequence diagrams, step-by-step developer-friendly walkthroughs, and annotated design kits created in Figma. These resources were accessible through our design portal, reducing build time and assisting clients in successfully launching their products.
Additional Features
Additional features we implemented focused on company settings. We created a dedicated section where customers could easily edit and add specific contacts for various roles within their organization. This functionality enabled efficient communication and collaboration, ensuring smooth operations and accountability within the customer's organization.
Impact & Results
By building the developer portal with these key features, we revolutionized the way companies implemented their banking services. Our customers experienced significant time and cost savings by leveraging the portal's capabilities. The API key and team management features empowered customers to take control of their own processes, reducing dependency on manual assistance. The Playbooks feature provided comprehensive resources, enabling faster development and smoother product launches. Additionally, the company settings feature enhanced organizational efficiency and facilitated effective communication within customer teams.
Throughout the project, we emphasized user-centric design principles, constantly seeking customer feedback and refining our solutions. The developer portal became a powerful tool, delivering an exceptional user experience while enabling companies to implement their banking services seamlessly.
Conclusion
Our team successfully built a developer portal that empowered companies to implement their own banking services efficiently. Through customer research, iterative design, and the implementation of key features, we created a valuable solution that streamlined processes, reduced costs, and accelerated product launches.